Guest Guide

The Willowbrook Village at Lake Harmony, a Wyndham Hotel is a lodging destination designed to provide a more spacious, comfortable, and relaxed stay experience within the Pocono Mountains region.

The property is characterized by its quieter and more residential atmosphere, offering guests an environment that feels more private and flexible compared to traditional hotel settings. Accommodations are designed to support both short and extended stays, combining comfort, functionality, and access to nearby recreational experiences throughout Lake Harmony and the surrounding area.

The hotel embraces a “Home Away From Home” concept, allowing guests to enjoy a more laid-back stay while remaining connected to outdoor activities, seasonal attractions, and the natural surroundings that define Pocono Mountains experience.

What makes Willowbrook different from other hotels or the main building?

Willowbrook stands out for its more spacious and residential-style accommodations, offering an experience that feels more relaxed and independent than a traditional hotel stay.

Rather than focusing on a fast-paced or highly urban environment, the property emphasizes comfort, privacy, and flexibility. Many accommodations include additional living space and apartment-style features that make the experience especially appealing for families, leisure travelers, group, and extended stays.

Another distinguishing aspect is the hotel’s connection to the surrounding natural environment. The atmosphere is intentionally quieter and more relaxed, allowing guests to enjoy a stay centered around comfort, outdoor recreation, and a slower pace.

What type of experience does the hotel offer?

The Willowbrook Village at Lake Harmony, a Wyndham Hotel offers a stay experience centered around comfort, flexibility, and relaxation within a nature-oriented destination.

Guests may choose to enjoy a quieter and more private atmosphere within their accommodations or explore the wide variety of nearby recreational activities available throughout the Lake Harmony and Pocono Mountains area. The overall experience is designed to balance relaxation with access to outdoor attractions, seasonal activities, and leisure-oriented travel experiences.

This flexibility allows the property to accommodate different travel styles, whether guests are seeking a peaceful getaway vacation, or a recreational mountain stay.

What type of atmosphere does Willowbrook have?

The atmosphere at Willowbrook is primarily calm, residential, and comfort-oriented.

Surrounded by wooded landscapes and natural scenery, the property is designed to provide a quieter environment where guests can disconnect from more crowded or fast-paced settings. The overall ambiance leans toward a more peaceful and laid-back experience, making it particularly attractive for travelers seeking rest, privacy, and a connection with nature.

At the same time, the location allows convenient access to nearby activities and entertainment throughout the surrounding Lake Harmony area, creating a balanced stay experience between relaxation and recreation.

Who is Willowbrook designed for?

Willowbrook is designed for guests who value a more relaxed, spacious, and private stay within a resort setting.

Common guest profiles include:

Families seeking larger and more residential-style accommodations

Groups looking for a comfortable shared stay experience.

Extended-stay travelers who prefer additional living space and flexibility

Leisure travelers interested in outdoor recreation and seasonal activities

Guests seeking a quieter and more natural-oriented atmosphere

Because of its positioning, the property appeals to travelers who appreciate a slower pace and a more comfortable stay experience while remaining connected to the attractions and recreational opportunities of the Pocono Mountains region.

PRE STAY

How to get to the hotel (map / directions)

The Willowbrook Village at Lake Harmony, a Wyndham Hotel, is located in the Lake Harmony area of the Pocono Mountains region, offering a setting that combines accessibility with a more relaxed and nature-oriented atmosphere.

The property can be reached conveniently by car through major highways connecting northeastern Pennsylvania with nearby Pocono destinations. Due to the hotel’s residential-style layout and multiple accommodation areas, guests may find navigation platforms such as Google Maps or Waze especially useful for real-time directions, estimated travel times, and updated traffic conditions.

Directional signage across the property helps visitors locate accommodations, parking areas, and nearby building sections upon arrival.

Is there transportation from the airport?

Transportation to and from nearby airports may be arranged through external providers, including private transportation companies, rideshare services, or local taxi options.

Although the hotel does not operate a dedicated airport shuttle service, the front desk may provide general information regarding transportation alternatives commonly used in the area. Advance planning is highly recommended, particularly during weekends, holidays, or peak travel seasons, when transportation availability may become more limited.

To assist with transportation coordination, guests may be asked to provide:

Full name

Number of passengers

Estimated arrival or departure time

Flight information (optional)

Transportation pricing varies depending on the provider, vehicle category, travel distance, and scheduling requirements.

Is early check-in available?

Early check-in may be available upon request depending on room readiness, occupancy conditions, and housekeeping operations on the day of arrival.

Since accommodations are spread across multiple buildings and room preparation schedules can differ between lodging areas, immediate access before the standard check-in time cannot always be guaranteed. Even so, the hotel team will attempt to prioritize room preparation whenever operationally possible.

Guests arriving significantly earlier than the standard arrival time may wish to reserve the previous night if guaranteed immediate access is required.

If accommodations are still being prepared upon arrival, guests may spend time within the property or visit nearby Lake Harmony attractions while waiting for room availability.

What documents are required for check-in?

Guests are required to present a valid government-issued photo ID during check-in in order to verify the reservation and complete the registration process.

A valid credit card is also required to process the mandatory $100 USD security authorization hold, which applies to all reservations. This temporary authorization is intended to cover incidental expenses that may occur during the stay.

If the individual arriving is different from the reservation holder, additional verification or authorization procedures may be requested to help maintain reservation security and account accuracy.

Depending on the reservation method used, guests may also be asked to provide a confirmation number or third-party booking reference upon arrival.

What payment methods are accepted?

The hotel accepts major credit and debit cards, allowing guests to complete payments conveniently during different stages of the stay, including check-in, incidental charges, and final billing at departure.

The payment method associated with the reservation may also be used for approved room charges or additional services connected to the guest account during the stay. Billing information and payment details are commonly verified during arrival in order to support accurate account management and a smoother registration experience.

Is a deposit required?

Yes. A mandatory $100 USD security authorization hold is required for all reservations during check-in.

This authorization is generally processed as a temporary hold placed on a valid credit or debit card rather than as an immediate charge. The hold is intended to cover potential incidental expenses, damages, missing items, or additional charges associated with the reservation.

If no additional charges are identified after departure, the authorization is typically released following check-out according to the processing timelines established by the guest’s financial institution.

Because release timing varies between banks and card providers, guests may wish to confirm authorization policies directly with their financial institution prior to arrival.

Does the hotel offer parking upon arrival?

Yes, parking is available for guests staying at the property.

Parking areas are distributed across the Willowbrook accommodations and surrounding lodging sections, allowing relatively convenient access to nearby buildings and guest units. Since the property follows a more open and residential-style layout, parking locations may differ depending on the assigned accommodation area.

During periods of elevated occupancy, weekends, holidays, or seasonal travel demand, parking availability may fluctuate slightly and guests could occasionally be directed toward nearby designated overflow areas if necessary.

Can luggage be stored before check-in?

Luggage storage may be available for guests arriving before check-in or departing after check-out, subject to operational availability and staffing conditions at the time of the request.

This option provides additional flexibility for visitors who wish to move around the property or explore the surrounding Lake Harmony area without carrying personal belongings while waiting for room access or transportation arrangements.

Guests interested in luggage assistance should confirm availability directly with the front desk upon arrival, as storage capacity and handling procedures may vary depending on operational conditions.

LOCATION & MOBILITY

Location

Surrounding Area

The Willowbrook Village at Lake Harmony, a Wyndham Hotel is located in the Lake Harmony area of the Pocono Mountains region in Pennsylvania, a destination widely recognized for its natural scenery, outdoor recreation, and year-round leisure tourism.

Instead of being surrounded by a highly urban or commercial setting, the property is positioned within an environment characterized by wooded landscapes, mountain views, lakes, and seasonal attractions. This creates a stay experience that feels more connected to nature and outdoor living while still maintaining convenient access to nearby activities and services.

Its position within the Pocono Mountains allows visitors to remain close to recreational attractions such as hiking trails, ski areas, golf courses, lakeside activities, water attractions, and other seasonal experiences commonly associated with the region.

This combination of accessibility and natural surroundings makes the property especially appealing to travelers seeking a quieter and more experience-focused atmosphere without feeling disconnected from nearby points of interest.

Local Atmosphere

The surrounding area is generally recognized for its calmer pace and more residential character, contributing to a stay experience centered around relaxation, outdoor recreation, and comfort.

Unlike heavily urbanized destinations where traffic, crowds, and commercial activity remain constant throughout the day, the Lake Harmony area offers a more open and nature-oriented setting shaped primarily by mountain scenery, seasonal tourism, and recreational travel.

Activity levels may become more noticeable during weekends, holidays, ski season, or peak summer travel periods due to increased regional tourism demand. Even during busier periods, however, the area typically maintains a more relaxed and less congested feel compared to larger metropolitan destinations.

This balance allows visitors to enjoy both tranquility and convenient access to recreational activities during different times of the year.

Nearby Guide

Natural Attractions & Scenic Spots

Lake Harmony: One of the defining natural attractions of the area, Lake Harmony serves as a central recreational and scenic destination located near the Willowbrook accommodations.

The lake creates a peaceful mountain setting surrounded by wooded landscapes and open waterfront views, making it a popular location for relaxation, sightseeing, photography, and seasonal outdoor recreation. Depending on the time of year, visitors may enjoy lakeside walks, water activities, and leisure experiences closely connected to the Pocono Mountains atmosphere.

Its close proximity to the property makes it one of the most accessible natural highlights surrounding the hotel area.

Approximate distance: 2–5 minutes by car

Location: Lake Harmony

Big Boulder Lake & Ski Area: A well-known recreational destination, Big Boulder Lake & Ski Area changes considerably throughout the seasons, offering different experiences depending on the time of year.

Winter months transform the area into a popular destination for skiing, snowboarding, and snow-focused recreation, while warmer seasons introduce opportunities for lakeside activities, mountain exploration, and outdoor leisure experiences.

Its seasonal versatility and convenient location near the property make it a frequent point of interest for guests seeking both relaxation and adventure during their stay in the Pocono Mountains region.

Approximate distance: 5–10 minutes by car

Location: Big Boulder Mountain

Hickory Run State Park: Known for its extensive trail system and distinctive geological features, including the Boulder Field, Hickory Run State Park offers a more immersive outdoor experience for visitors interested in exploring beyond the immediate resort surroundings.

The park attracts guests seeking hiking, sightseeing, photography, and nature-oriented recreation within a larger forest and mountain environment. Its natural scenery and quieter atmosphere provide a stronger sense of exploration compared to the more centralized recreational areas closer to Lake Harmony.

Approximate distance: 15–20 minutes by car

Location: Hickory Run State Park

Attractions & Entertainment

Game Zone: Located near the Willowbrook area, Game Zone functions as an indoor entertainment space designed for families, groups, and leisure travelers seeking casual recreational activities during their visit.

The venue combines arcade-style games and bowling facilities, creating a social and family-friendly environment suitable for guests of different ages. It is commonly used as an indoor activity option during evenings, colder weather, or rainy conditions when outdoor recreation may be limited.

Its relaxed and welcoming character makes it especially popular among families, school groups, sports teams, and recreational travelers visiting the region.

Approximate distance: 3 – 5 minutes by car

Location: Split Rock Resort

Pocono Raceway: Pocono Raceway is one of the region’s most recognized entertainment and event venues, attracting visitors interested in motorsports, large-scale competitions, seasonal events, and live entertainment.

The venue contributes a more energetic and event-oriented atmosphere to the area, offering an alternative recreational experience beyond outdoor activities and mountain tourism. Depending on the season, the raceway may also host concerts, public gatherings, tourism events, and community activities that attract visitors from across the region.

Approximate distance: 10–15 minutes by car

Location: Pocono Raceway

Outdoor Activities

Split Rock Golf Club: Located near the Willowbrook area within the surrounding Lake Harmony destination, Split Rock Golf Club offers a quieter recreational experience surrounded by the natural scenery of the Pocono Mountains region.

The course combines outdoor leisure, scenic mountain landscapes, and recreational activity in an environment suited for guests seeking a calmer and more nature-focused experience during their stay. Seasonal weather conditions and the surrounding terrain contribute to a more immersive outdoor atmosphere throughout the year.

Approximate distance: 3 – 5 minutes by car

Location: Split Rock Golf CLub

Lehigh Gorge State Park: Offers a more active and exploration-oriented outdoor experience for visitors interested in adventure, scenic landscapes, and mountain recreation.

The park is recognized for its hiking trails, biking routes, river scenery, and seasonal outdoor activities. Guests may also encounter opportunities for rafting, sightseeing, and trail exploration throughout the surrounding gorge and forest areas.

Its combination of recreational activity and natural scenery makes it a popular destination for travelers looking to experience a more adventurous side of the Pocono Mountains region.

Approximate distance: 25–30 minutes by car

Location: Lehigh Gorge State Park

Pocono Outdoor Adventure Tours: Provides guided recreational experiences intended for visitors seeking more dynamic and adrenaline-oriented outdoor activities within the surrounding mountain terrain.

Depending on the season and operational availability, experiences may include ATV rides, off-road excursions, trail exploration, and other adventure-focused activities that allow guests to interact more directly with the Pocono Mountains environment.

The attraction is especially popular among outdoor enthusiasts, recreational groups, and travelers interested in a more active way of exploring the region.

Approximate distance: 15–20 minutes by car

Location: Pocono Outdoor Adventure Tours

Dining & Local Spots

Nick’s Lake House: Nick’s Lake House offers a relaxed lakeside dining experience that combines casual cuisine with scenic waterfront views in the Lake Harmony area.

The restaurant is known for its laid-back atmosphere, outdoor seating areas, and comfortable environment suitable for families, couples, and leisure travelers looking to enjoy a meal outside the hotel surroundings. Its proximity to the lake also makes it a popular destination during warmer seasons and sunset hours.

Approximate distance: 5 minutes by car

Location: Nick's Lake House Restaurant

Piggy’s Restaurant & Tavern: Piggy’s Restaurant & Tavern provides a more traditional and locally oriented dining experience within the surrounding Lake Harmony area.

Known for its informal atmosphere and approachable comfort-style menu, the restaurant offers guests a casual setting suitable for relaxed lunches, dinners, and social gatherings. The environment reflects the laid-back character of the Pocono Mountains region and is commonly visited by both locals and visitors.

Approximate distance: 5–10 minutes by car

Location: Piggy Back

Seasonal Recommendations

The Pocono Mountains region offers a variety of seasonal experiences that may change throughout the year based on weather conditions and attraction operating schedules.

Depending on the season, guests may find opportunities for hiking, nature exploration, mountain recreation, water activities, sightseeing excursions, scenic train rides, and outdoor adventure experiences throughout the surrounding area.

Because availability, operating hours, and weather conditions can vary significantly between seasons, guests are encouraged to verify current schedules directly with the attraction or contact the Front Desk for local recommendations during their stay.

Mobility

Transportation Assistance

The hotel may assist in coordinating transportation through external providers, helping guests access local taxi services or private transportation alternatives when needed.

This support can be especially useful in a destination where transportation options are less centralized compared to larger urban areas. Requests may be arranged through the front desk, where staff can help identify the most appropriate option based on schedule, destination, and group size.

To improve availability and scheduling flexibility, advance planning is recommended, particularly during weekends, holidays, or high-demand travel periods.

Ride-Sharing Services

Ride-sharing services such as Uber may operate within the region; however, availability is not always immediate and can fluctuate depending on demand, time of day, weather conditions, and seasonal tourism activity.

Due to the more rural nature of the surrounding area, response times may occasionally be longer than what guests typically experience in metropolitan destinations. For this reason, visitors may benefit from planning transportation with additional flexibility or considering pre-arranged alternatives when timing is especially important.

The hotel team remains available to provide guidance regarding transportation options commonly considered most reliable at a given time.

Walkability

Exploring the Area on Foot

Walking within the resort area is possible and, in many cases, may provide an enjoyable way to experience the surrounding mountain environment, particularly during favorable weather conditions.

At the same time, because of the scale of the property and the distribution of accommodations and facilities across different areas, distances between certain locations may feel more significant than in a traditional centralized hotel setting. While walking works well for shorter routes, it may not always represent the most practical option for reaching all amenities or nearby attractions.

Many guests choose to combine walking with personal transportation depending on their schedule, activities, and comfort preferences during the stay.

Places Within Walking Distance

Depending on the location of the assigned accommodation, guests may be able to access selected nearby areas within Lake Harmony and surrounding recreational zones by foot.

Walkable areas may include portions of Lake Harmony, nearby outdoor spaces, scenic roads, and certain recreational facilities positioned close to the property. The surrounding environment is characterized by wooded landscapes and a more relaxed mountain atmosphere, making short walks especially pleasant during appropriate weather conditions.

Visitors may also reach nearby partnered recreational areas associated with surrounding leisure facilities. However, because the region extends across larger natural and resort-style areas, many restaurants, entertainment venues, attractions, parks, and seasonal activities remain more spread out and may require transportation for greater convenience.

For guests interested in exploring beyond the immediate surroundings, the use of a personal vehicle or arranged transportation is strongly recommended, especially during colder seasons or periods of elevated tourism activity.

ENERGY & ACCESS

What should be done if the key card does not work?

If a key card does not function properly, guests are encouraged to visit the front desk, where the team will assist in verifying and reprogramming the card as quickly as possible. Situations like this may occasionally occur due to contact with electronic devices, magnetic interference, extended inactivity, or standard system resets.

The hotel aims to handle these situations efficiently in order to minimize inconvenience and restore room access without unnecessary delays. If needed, staff may also assist in confirming room information and ensuring that access permissions are updated correctly within the system.

How many key cards are provided per room?

Each accommodation is typically issued two key cards during the check-in process, allowing multiple occupants to move independently throughout the property without relying on a single access point.

This arrangement is intended to provide greater flexibility and convenience, particularly for couples, families, or guests following different schedules during their stay. In situations where additional access cards may be necessary, guests can consult the front desk for assistance, subject to hotel policies and occupancy verification procedures.

How can the door be manually secured from the inside?

Rooms include an internal locking system designed to provide additional privacy and security while guests are inside the accommodation. In most units, this may include a secondary safety feature such as a latch or security chain that can be engaged manually from within the room.

These features are intended to create a more secure and comfortable environment, particularly during nighttime hours or periods of extended room occupancy. The mechanisms are simple to operate and designed to provide guests with greater peace of mind throughout their stay.

Is a key card required to activate electricity?

The room’s electrical system operates independently and does not require a key card to maintain power. This allows guests to continue charging devices or using certain appliances even when they are away from the room, offering greater convenience throughout the stay.

What happens when the card is removed?

Not applicable. Guest room electricity does not depend on a key card activation system, meaning power remains operational regardless of whether the room key is present or not.

Lighting, outlets, climate systems, and electronic devices continue functioning independently, allowing guests to charge personal items or maintain room settings even while away from the accommodation. This setup provides a more convenient and uninterrupted in-room experience throughout the stay.

What type of power outlets are available?

Rooms are fitted with standard U.S.-style power outlets, which are compatible with most North American electronic devices. These outlets are strategically placed throughout the room to support everyday use, including charging personal devices, using small electronics, or connecting work-related equipment.

Are USB ports available?

USB ports are not available within the guest rooms. Guests requiring USB connections for charging phones, tablets, or other electronic devices should bring their own charging adapters or accessories compatible with standard U.S.-style power outlets available throughout the accommodations.

What is the standard voltage?

While the standard voltage is not explicitly specified, the electrical system follows the typical U.S. standard, which generally operates at 110–120 volts. This is suitable for most personal electronics brought by guests traveling within North America.

Are adapters available upon request?

Adapters are not currently provided by the hotel. Guests traveling from regions that use different plug types or voltage standards should bring their own adapters and compatible charging accessories in order to ensure proper use with the in-room electrical system. This helps avoid compatibility issues or inconvenience when using personal electronic devices during the stay.

BATHROOM & WATER

Hot Water System:

The hotel operates with a centralized hot water system intended to provide a stable and reliable supply across guest accommodations. Hot water availability supports everyday guest needs such as showers, personal care routines, and general bathroom use during the stay.

Because the property extends across multiple buildings within a resort-style environment, water distribution is managed across different accommodation areas to help maintain overall consistency and functionality. The goal is to provide a comfortable and dependable experience across the property under normal operating conditions.

Estimated Activation Time:

Hot water may require a short activation period before reaching the desired temperature, generally taking up to five minutes depending on room location and current usage demand.

Several factors may influence activation timing, including distance from the central heating source, occupancy conditions, simultaneous water usage, and seasonal weather patterns. Allowing the water to run briefly will usually help stabilize both temperature and water flow.

During colder months, activation times may occasionally feel slightly longer due to increased heating demand and lower external temperatures common within the Pocono Mountains region.

Water Pressure Level:

Water pressure across the property is generally maintained at a balanced and functional level intended to support daily comfort and regular bathroom operation.

Pressure levels are adjusted to provide an adequate flow for showers, sinks, and general bathroom usage while supporting water distribution across multiple accommodations within the resort environment. Minor fluctuations may occasionally occur based on occupancy levels, building location, or peak usage periods; however, overall performance is intended to remain stable and comfortable for guests.

What should be done if there is no hot water?

If hot water is not available after allowing sufficient activation time, guests should contact the front desk for assistance.

Hotel staff can coordinate with the appropriate department to assess the situation and provide support as quickly as possible. Depending on the nature of the issue, assistance may involve troubleshooting, operational verification, or maintenance follow-up in order to restore normal functionality while minimizing inconvenience during the stay.

Maintenance Schedule:

Water system monitoring and maintenance support are available on a 24/7 basis in order to help maintain the functionality of plumbing, heating, and water distribution infrastructure across the property.

Instead of operating under a fixed public maintenance schedule, servicing is performed according to operational requirements, preventive inspections, and overall system performance conditions. This maintenance approach helps personnel respond more efficiently to potential issues while supporting overall guest comfort and operational reliability.

Whenever possible, maintenance activities are coordinated carefully to reduce disruption to guest accommodations and surrounding resort operations.

Water-Saving Policy:

Although the property does not currently operate under a formal water conservation program, responsible water usage remains an important part of preserving the natural environment surrounding the hotel.

Given the property’s location within the Pocono Mountains region, simple sustainability practices such as turning off faucets when not in use or reusing towels when possible help support more mindful daily operations and resource management.

These small efforts contribute to maintaining the environmental character and natural atmosphere associated with the surrounding mountain destination while also supporting a more responsible guest experience.

Included Amenities:

Bathrooms are currently equipped with a selection of essential personal care amenities intended to provide convenience and comfort throughout the stay. Standard items presently include:

Shampoo

Conditioner

Body lotion

Bar soap

These amenities are designed to support basic daily routines while maintaining a practical and comfortable in-room experience for guests.

As part of the property’s ongoing transition and alignment with Wyndham brand standards, future bathroom amenity setups are expected to be updated and standardized throughout the accommodations. The planned setup will include:

Wall-mounted shampoo dispenser

Wall-mounted conditioner dispenser

Wall-mounted liquid body wash dispenser

2 hand towels

2 bath towels

1 bar soap

1 rigid tissue holder with Kleenex

1 body lotion bottle

1 bath mat

At this time, the updated amenity setup has not yet been fully implemented across the property. Therefore, attached images correspond to renderings or planned presentation references rather than finalized in-room photography.

Jacuzzi Instructions

Certain accommodations at The Willowbrook Village at Lake Harmony, a Wyndham Hotel include in-room jacuzzi or whirlpool-style tubs designed to provide a more relaxing, spa-inspired experience within the guest room environment.

These features are intended to enhance comfort and allow guests to unwind after outdoor activities, recreational experiences, or travel throughout the Pocono Mountains region.

How to Use the Jacuzzi:

Before filling the tub, ensure that the drain is properly closed. The drain control or metal stopper mechanism should remain in the upward or closed position to prevent water from draining during use.

Turn on the water and begin filling the jacuzzi to the desired level. It is recommended to allow the water level to rise sufficiently above the jet openings before activating the whirlpool system.

Once the tub contains enough water, activate the jacuzzi jets using the control button or operating switch located near the tub area.

Allow several moments for the system to begin circulating water and generating bubbles or jet pressure throughout the tub.

Guests may adjust water temperature during filling according to personal comfort preferences.

After use, turn off the whirlpool system before draining the tub completely.

Important Usage Guidelines:

The jacuzzi system should never be activated without adequate water inside the tub, as this may affect system performance or damage the equipment.

Guests should exercise caution around wet surfaces to help prevent slips or accidents in the bathroom area.

Children should use the jacuzzi only under adult supervision.

Extended operation times may gradually reduce water temperature depending on room conditions and system use.

Cleaning & Maintenance Considerations:

Jacuzzi tubs are cleaned and inspected as part of standard housekeeping and room preparation procedures between guest stays.

If guests notice unusual system behavior, insufficient jet performance, drainage concerns, or operational issues, they should contact the front desk for assistance so maintenance personnel can be notified if necessary.

CLIMATE CONTROL

System Type:

Guest rooms are equipped with PTAC (Packaged Terminal Air Conditioner) units, which provide both heating and cooling functions through a single in-room climate system.

These units give guests direct control over indoor temperature within the accommodation, creating a practical and reliable climate-control solution for different seasons throughout the year. PTAC systems are widely used in hospitality environments due to their accessibility, operational efficiency, and ability to provide individualized temperature adjustment for each room.

Because accommodations may differ slightly depending on building layout and room category, the appearance or positioning of the units can vary between rooms. Even so, overall functionality and operation remain generally consistent across the property.

How to Adjust Temperature:

Climate settings are manually controlled directly from the PTAC unit located inside the room. Guests may adjust both heating and cooling functions using the control panel positioned on the side of the unit.

This configuration gives visitors the flexibility to personalize room temperature according to their comfort preferences without relying on centralized controls or automated building systems. The control interface remains relatively simple and accessible, allowing temperature adjustments to be made easily during the stay.

Airflow intensity, heating output, and cooling levels may also be regulated independently based on personal comfort, weather conditions, or room occupancy.

Temperature Range:

The PTAC climate-control units allow room temperature adjustments within an approximate range of 54°F to 86°F, depending on the selected heating or cooling mode.

This range provides flexibility for varying comfort preferences during changing seasonal conditions common within the Pocono Mountains region. Actual room performance can occasionally be influenced by factors such as building placement, outdoor weather, sunlight exposure, insulation conditions, occupancy, and overall operational demand at the time of use.

Even with these variables, the climate systems are intended to maintain a comfortable and functional indoor environment during the guest stay.

Heating Mode Available:

Heating functionality is available directly through the in-room PTAC climate system and becomes especially important during colder periods in the Pocono Mountains region.

Guests may activate and regulate heating settings as needed to maintain a warmer and more comfortable indoor atmosphere. Seasonal temperatures in the area can fluctuate significantly throughout the year, making heating capability an important part of the overall guest comfort experience during fall and winter months.

Cooling Time:

The time required for the room to reach the selected temperature may vary based on outdoor weather, occupancy conditions, sunlight exposure, and the starting room temperature when the unit is first activated.

Under normal conditions, the PTAC system generally requires approximately 20 minutes to noticeably stabilize and create a more comfortable indoor environment. Guests may experience gradual heating or cooling during this adjustment period while the unit regulates airflow and temperature inside the room.

For more efficient operation and improved temperature consistency, keeping doors and windows closed while the system is running is strongly recommended.

What should be done if the system is not working:

If the PTAC climate-control unit is not operating properly or fails to respond as expected, guests should contact the front desk directly for assistance.

Hotel staff can coordinate with the appropriate maintenance personnel to inspect the issue and provide support as promptly as possible. Based on the nature of the situation, assistance may involve troubleshooting, operational adjustments, or maintenance follow-up in order to restore comfortable room conditions while minimizing inconvenience during the stay.

Does the system turn off when the window is opened?

The PTAC unit continues operating independently even when windows remain open.

No automatic shut-off function is connected to window use. Even so, keeping windows closed while heating or cooling is active helps maintain more stable indoor temperatures and supports overall operational efficiency.

Because the Pocono Mountains region experiences noticeable seasonal weather variations throughout the year, open windows may reduce the unit’s ability to regulate room temperature effectively and can increase the amount of time needed to achieve the preferred comfort level.

ENTERTAINMENT & TECHNOLOGY

Type of TV:

Accommodations at Willowbrook include Smart TVs or Roku-enabled television systems intended to create a more flexible and comfortable in-room entertainment experience.

Rather than operating solely as standard television service, these systems combine live programming with streaming access, creating an entertainment setup that feels closer to a residential or home-style environment during both short and extended stays.

Television configuration, available features, and platform accessibility can differ slightly based on accommodation category and individual room setup.

How to Turn On and Use:

Television systems are operated using a standard remote control that allows guests to navigate channels, streaming platforms, volume settings, and input selections with minimal setup.

The interface is intended to remain simple and user-friendly, allowing smooth transitions between traditional television programming and streaming applications according to individual viewing preferences during the stay.

Because some accommodations include Roku-enabled systems, navigation menus and streaming layouts can vary slightly according to the television model installed in the room.

How to Change Language

Television systems are configured in English by default; however, language preferences may often be adjusted through channel settings, streaming applications, or television configuration menus available within the room.

In many cases, guests may switch supported content to Spanish using Roku settings, audio menus, playback options, or individual application configurations when available. Language accessibility ultimately depends on the content provider and the specific program being viewed.

Most language settings can typically be explored directly through the remote control and on-screen navigation menus.

Subtitles:

Subtitle and closed-captioning features may be available through Roku applications, streaming platforms, or supported television programming.

Availability varies according to the channel provider, streaming service, or specific content being viewed, since not all programming includes subtitle support. When accessible, subtitles can generally be activated through television settings, Roku accessibility menus, or playback controls within individual applications.

These features may improve accessibility and viewing comfort for guests who prefer captioned or multilingual content.

How to Change Input Source:

Guests may switch between television input sources using the remote control, generally through the “Input” or “Source” selection button.

Based on room configuration, this function may provide access to streaming platforms, cable programming, Roku interfaces, or external device connections. Input selections and available connection options can differ slightly according to the television model installed in the accommodation.

Available Platforms:

In addition to standard television programming, select rooms may provide access to streaming platforms through Roku-enabled systems or Smart TV functionality.

Available applications may include:

Netflix, Disney+, HBO Max, YouTube

Streaming access and application availability can vary according to room configuration, television model, software updates, and internet connectivity conditions within the property.

Is a personal login required?

Guests are required to sign in using their own personal streaming accounts and subscription credentials in order to access entertainment platforms such as Netflix, Disney+, HBO Max, or other available applications connected to the television system.

The property does not provide centralized guest streaming subscriptions, shared entertainment accounts, or hotel-managed access credentials for these services. Because streaming platforms are linked directly to individual user accounts, viewing preferences, playback history, available content, and subscription access may differ according to the account being used.

Are user data automatically removed?

During the check-out and room turnover process, housekeeping staff is expected to verify that personal streaming accounts, playback information, and user profiles have been removed from the television system before the next guest arrival whenever possible.

Even so, guests are strongly advised to manually sign out of all streaming applications and personal entertainment accounts prior to departure in order to help protect account security, payment information, viewing history, and personal data associated with their subscriptions.

Because television systems and streaming platforms can operate differently according to room configuration or software version, manually logging out remains the most reliable method for protecting personal account access after the stay.

WiFi

Network Name:

The primary wireless internet network available at the property is: “Willowbrook Village”.

Guests may connect to this network during their stay in order to access general internet services from guest rooms and select surrounding resort areas. Since the hotel follows a more open and residential-style layout with accommodations distributed across multiple buildings, connectivity experience can vary slightly according to room placement and distance from network access points.

The WiFi network is intended to support common connectivity needs associated with both short leisure stays and longer visits.

Password:

A password is not currently required in order to access the property’s WiFi network.

Connection procedures can occasionally vary according to device type, operating system, or temporary network conditions at the time of access. In some situations, guests may need to accept connection prompts or reconnect after periods of inactivity.

As an open-access guest network, internet speed and connection stability may fluctuate during periods of elevated occupancy or increased simultaneous usage.

Average Speed:

Average internet speed is approximately 25 Mbps, although actual performance can vary according to building location, occupancy conditions, weather patterns, network demand, and the number of active connected devices.

The WiFi service generally supports common online activities such as:

Web browsing

Email access

Video streaming

Social media use

Video calls

Basic remote work connectivity

Since accommodations are spread across multiple buildings and outdoor-access areas, signal strength and connection consistency may occasionally differ between locations within the property.

Is there a dedicated network for events?

No. The property currently operates using a shared WiFi network accessible across guest accommodations and select common areas.

At this time, a separate or specialized internet connection dedicated specifically to events, meetings, or group functions is not available. Network performance may fluctuate based on occupancy conditions, accommodation location, and overall internet demand across the property.

Is it VPN compatible?

VPN compatibility is not officially supported or guaranteed within the property’s WiFi infrastructure.

Although certain VPN services may function depending on the provider and device configuration, guests may occasionally encounter connectivity limitations, interruptions, reduced speeds, or restricted access while connected through VPN services.

Visitors relying on VPN connectivity for remote work or secure system access may benefit from verifying compatibility with their devices before use.

Number of Devices Allowed:

There is currently no formally established limit regarding the number of personal devices connected per guest or accommodation.

Even so, overall network performance may occasionally be influenced by simultaneous usage levels across the property. Internet speed and connection stability can fluctuate according to occupancy conditions and the number of active devices connected at a given time.

Procedure if connection fails:

The property does not currently operate a dedicated technical support extension specifically for internet or WiFi-related concerns.

Guests experiencing connectivity issues, television problems, or general technology-related concerns should contact the front desk directly, where staff may assist in coordinating troubleshooting support or maintenance follow-up when necessary.

Technical Support (extension):

A dedicated technical-support extension for internet or technology assistance is not currently available at the property.

Support involving WiFi access, television systems, streaming functionality, or general electronic concerns is coordinated through the front desk, where staff can help communicate with the appropriate department if additional assistance is required.

INTERNAL COMMUNITACION

Front Desk Contact:

Guests may contact the Front Desk directly by dialing 109 from the in-room telephone.

The Front Desk serves as the primary point of contact for guest assistance during the stay and helps with a variety of requests, including accommodation-related questions, maintenance concerns, housekeeping coordination, transportation guidance, lost & found inquiries, directions, and general property information.

Because the property operates across multiple accommodation buildings, the Front Desk also serves as the central communication point for coordinating support with other departments such as Security, Housekeeping and Maintenance when necessary.

Internal Extensions:

The following in-room telephone extensions are available for guest convenience:

Department

Extension

Front Desk

109

Operator

622

Security

712

Messages

108

Housekeeping

110

These extensions provide direct access to key operational departments and may help guests obtain assistance more efficiently depending on the nature of their request.

For emergencies requiring immediate external assistance, guests should dial 911 directly from the room telephone.

Room to Room Calls:

Room-to-room communication is available through the property’s internal telephone system.

To place a call to another accommodation, guests may dial the destination room number directly. This feature allows convenient communication between family members, friends, or groups staying in separate accommodations.

If assistance is needed locating a room number or resolving a connection issue, guests may contact the Font Desk for additional support.

Local Calling Instructions:

To place a local external call from the guest room telephone, guests should dial:

9 + Area Code + Telephone Number

This dialing format provides access to outside local telephone lines through the property’s telephone network.

Local calling services may be used to contact nearby restaurants, businesses, transportation providers, attractions, or personal contacts during the stay.

Call quality and connection performance may occasionally vary depending on telecommunications provider conditions and regional network availability.

Long-Distance Calls:

For domestic long-distance calls within the United States, guests should dial:

9 + 1 + Telephone Number

Long-distance calling is available through the room telephone system and provides access to destinations outside the local calling area. Applicable charges may apply based on the destination and length of the call.

International Calling Instructions:

International calls require additional dialing procedures and may vary depending on the destination country, telecommunications provider, and routing requirements.

Guests interested in placing an international call should contact the Operator (622) or the Front Desk (109) prior to dialing. Hotel staff can assist country codes, dialing instructions, and any procedures necessary to complete the call successfully.

Because international calling requirements differ significantly between destinations, obtaining assistance beforehand can help prevent connection difficulties and avoid unnecessary charges.

Call Rates:

Local calls are generally available through the in-room telephone system as part of the communication services offered during the stay.

Additional charges may apply for long-distance calls, operator-assisted services, or international communications.

International Per-Minute Charges:

International telephone charges are determined by the destination country and applicable carrier rates at the time the call is placed.

Because pricing may differ significantly between destinations, guests are encouraged to confirm current rates before making an international call. The Front Desk or Operator can provide assistance with rate verification and dialing procedures when needed.

Important Note:

Should guests have any questions regarding telephone use, dialing procedures, room-to-room calls, long-distance services, or international communications, assistance is available through the Front Desk (109) or the Operator (0).

If guests experience difficulties placing calls, encounter connection issues, are unsure about dialing instructions, or would like to verify applicable charges before making a call, hotel staff will be happy to provide guidance and assist with the appropriate calling process.

IN-ROOM SAFETY

Smoke Detectors & Fire Alarm System

Guest rooms are equipped with smoke detectors as part of the hotel’s safety. Guest rooms are equipped with smoke detectors and are connected to the property's fire alarm system as part of the overall safety infrastructure.

These systems are intended to provide early notification in the event of smoke, fire, or other emergency situations that may require evacuation or immediate response. When activated, the fire alarm system alerts guests and staff so that appropriate safety procedures can be followed.

Together, these measures form part of the property's emergency preparedness framework and are intended to support guest safety while facilitating a coordinated response during emergency situations.

In-Room Safe:

In-room safes are not currently available within the accommodations at the Willowbrook Village at Lake Harmony, a Wyndham Hotel.

Guests are advised to keep personal valuables, sensitive documents, electronics, wallets, passports, medications, and other important belongings secured within the room and under personal supervision whenever possible.

They should also exercise standard safety precautions when leaving accommodations unattended, particularly when storing valuables inside vehicles or common-access areas surrounding the property.

The hotel is not responsible for lost, unattended, unsecured, or misplaced personal items left inside guest rooms, vehicles, public areas, or surrounding recreational spaces. In the event of missing belongings or security concerns guests should contact the front desk promptly so staff can assist with incident reporting, lost & found coordination, or operational follow-up procedures when appropriate.

IN-ROOM AMENITIES

Room Categories

One Bedroom Deluxe King Size Suite

This suite offers a spacious and immersive stay surrounded by natural forest views, designed for guests seeking a more relaxing and elevated experience within the resort.

With a layout that separates living and sleeping areas, the suite provides both comfort and functionality, making it ideal for extended stays, couples, or small groups.

Key Features:

Maximum occupancy: 6 guests

Bedding: 1 King Size Bed + 1 Sofa Bed

Two televisions (bedroom and living area)

Full bathroom with shower and private jacuzzi

Living room, dining area, and fireplace

Approximate size: 729 sq ft

Kitchen Facilities:

Fully equipped kitchen including refrigerator, stove with oven, dishwasher, and coffee maker

Note: Cooking utensils are not included

Additional Details:

Climate control (heating and air conditioning)

Located in a natural setting with forest views

One-Bedroom Master Suite

This suite provides a comfortable and well-balanced space, featuring either a private patio or balcony with views of the surrounding natural landscape.

It is designed to offer a practical yet relaxing environment, suitable for both short and extended stays.

Key Features:

Maximum occupancy: 4 guests

Bedding: 1 Queen Size Bed + 1 sofa bed

Two televisions (bedroom and living area)

Full bathroom with bathtub and shower

Living room and dining area

Approximate size: 729 sq ft

Kitchen Facilities:

Fully equipped kitchen including refrigerator, stove with oven, dishwasher, and coffee maker

Note: Cooking utensils are not included

Additional Details:

Private outdoor space (patio or balcony)

Natural surroundings with forest views

Coffee Maker Instructions

Guest rooms are equipped with a standard drip-style coffee maker designed for simple and convenient in-room use.

How to Use the Coffee Maker:

Open the top lid of the coffee maker.

Place a coffee filter packet or coffee pod inside the filter compartment if one is provided with the room setup.

Fill the glass carafe with the desired amount of water.

Pour the water into the designated water reservoir located at the top or rear section of the machine.

Place the glass carafe securely back onto the warming plate.

Press the power button or switch to begin the brewing process.

Allow several minutes for the coffee to brew completely before serving.

Once brewing is finished, the warming plate may remain hot for a short period of time.

Included Coffee Station Items:

Coffee packets

Two water bottles

Sugar packets

Sweeteners or condiments

Stir sticks or disposable cups (depending on room setup)

Availability and replenishment may vary according to housekeeping service schedules.

Important Considerations:

Guests should avoid operating the coffee maker without water, as this may damage the equipment. For safety purposes, the appliance should also remain on a stable surface while in use.

If the coffee maker is missing items or does not function properly, guests may contact the front desk for assistance.

Fireplace instructions

Certain accommodations at The Willowbrook Village at Lake Harmony, a Wyndham Hotel include an in-room electric fireplace designed to provide additional comfort and a more relaxing atmosphere, particularly during colder seasons in the Pocono Mountains region.

The fireplace operates through a built-in digital control panel located on the upper section of the unit.

How to operate the fireplace:

Locate the control panel positioned on the upper front area of the fireplace unit.

Press the first button from left to right to power the fireplace system on or off.

Use the second button to adjust the brightness or intensity of the flame lighting effect according to personal preference.

Additional buttons may control:

Heat settings

Temperature adjustments

Timer functions

Flame display modes

The digital display located on the control panel may show temperature settings or operational indicators while the unit is in use. Availability of these functions may vary depending on the fireplace model installed in the room.

Important considerations:

The fireplace is intended for guest comfort and supplemental room heating.

Do not place objects, clothing, towels, or personal belongings directly on or near the heating vents.

The exterior glass surface may become warm during operation.

Children should use or approach the fireplace only under adult supervision.

Guests should ensure the fireplace is turned off when leaving the room for extended periods whenever possible.

If the fireplace is not working:

If the fireplace does not respond properly, does not generate heat, or displays unusual behavior, guests should contact the front desk for assistance. Hotel staff may coordinate with maintenance personnel to inspect the unit and provide support as necessary.

Minibar

Guest accommodations do not include a stocked minibar or complimentary snack and beverage products.

Although many units include kitchen or kitchenette-style features such as refrigerators and basic appliances, these are intended for guest convenience and personal food storage rather than minibar service.

HOUSEKEEPING

Cleaning Schedule

Housekeeping service is typically provided once per stay rather than through a daily housekeeping schedule.

This operational model aligns with the property's residential-style accommodations and more independent stay experience. Service frequency may vary depending on length of stay, operational conditions, or special requests arranged through the Front Desk.

Cleaning Standards

Housekeeping procedures are intended to maintain a clean, comfortable, and functional environment throughout the guest experience while supporting the property’s residential-style atmosphere.

Standard cleaning preparation between guest stays may include:

Sanitizing high-contact surfaces

Bathroom cleaning and amenity restocking

Linen and towel setup

Trash removal

General room organization

Basic inspection of appliances and room functionality

Because the property operates under a residential-style lodging model, routine daily housekeeping service is not automatically provided during the stay.

Housekeeping Requests

Housekeeping services beyond the standard stay preparation may be arranged through the Front Desk upon request, subject to operational availability.

Additional housekeeping may include services such as extra room cleaning, trash removal, linen replacement, towel refreshes, or other housekeeping-related needs that arise during the stay. Because property operated under a residential-style lodging model, these services are not automatically provided on a daily basis.

Same-day or immediate cleaning service is not typically available. To allow for proper scheduling and coordination, requests should generally be submitted at least 24 hours in advance.

Requested services may incur a charge of approximately $50 USD, although pricing may vary depending on the nature of the request, the level of service required, and operational considerations at the time.

Because housekeeping operations are coordinated across multiple accommodation buildings, advance notice helps staff plan service requests more efficiently while minimizing disruption to ongoing operations.

Linens & Towels

Linen Replacement

Linens are typically replaced at the beginning of each stay as part of the standard room preparation process completed prior to guest arrival.

Because the property operates under a residential-style lodging model, automatic linen replacement is not typically provided during the stay.

For added convenience, guest accommodations are generally equipped with two additional sheets stored inside the room drawers, allowing guests access to extra bedding when needed.

Additional linen requests may also be arranged through the Front Desk, subject to availability.

Towel Requests

Towels are provided as part of the standard room setup and are intended to meet guests' needs throughout the stay under normal usage conditions.

Guests who require additional towels or towel replacements may request them through the Front Desk. Unlike additional housekeeping services, replacement towels are generally available at no additional cost, subject to availability at the time of the request.

Delivery times may vary depending on occupancy levels and ongoing housekeeping operations.

Lost & Found Procedure

Reporting a Lost Item

Guests who believe they may have left personal belongings behind after departure should contact the front desk as soon as possible in order to begin the lost item verification process.

To assist with the search, the hotel team may request information such as:

Guest name

Dates of stay

Room number

Detailed description of the missing item

Preferred contact information

The property may also provide a QR code, digital form, or other reporting method to help organize requests, collect additional information, and facilitate communication regarding the status of the item.

Because the property includes multiple accommodation buildings and guest areas, providing accurate details can help improve the identification and recovery process.

Shipping & Return Arrangements

If a lost item is successfully located, return shipping arrangements may be coordinated directly with the guest.

All expenses associated with packaging, shipping, carrier services, delivery fees, and transportation remain the responsibility of the guests. Delivery times and available shipping methods are determined by the destination, carrier services, and the nature of the item being returned.

While the hotel may assist with coordinating the shipment process, transportation and delivery services are handled by external providers.

Retention Period

Lost and found items are generally retained for a maximum period of three months from the date they are reported or recovered.

After the retention period has expired, unclaimed belongings may be discarded, donated, or otherwise managed according to the property’s operational procedures and storage limitations.

Retention practices may also be influenced by the type, condition, size, or perishability of the item involved.

ADDITIONAL SERVICES

Promotions & Offers

Promotions, seasonal packages, and special offers may vary throughout the year depending on travel season, availability, holidays, and operational conditions.

For the most updated information regarding current rates, discounts, packages, or promotional benefits, guests may:

Visit the hotel’s official website

Contact the property directly by phone

Confirm available offers during the reservation process

Because promotions may change without prior notice, availability and conditions are subject to the terms associated with each individual offer at the time of booking.

Fitness Center

A fitness center is available exclusively within the Willowbrook 3 area, providing guests with a convenient option for maintaining exercise and wellness routines during their stay.

Access to the fitness center is granted using the guest room key card, helping maintain controlled entry for registered guests staying at the property.

The facility is available 24 hours a day, 7 days a week, allowing guests flexibility to use the space according to their personal schedules and travel routines. Availability may occasionally be affected by operational conditions, maintenance requirements, or temporary service adjustments.

Wake-Up Service

Wake-up assistance may be arranged directly through the front desk during the stay.

Guests who would like to schedule a wake-up call should contact reception and provide their preferred time along with any additional details necessary for coordination. The service is intended to support guests with early departures, travel plans, scheduled activities, appointments, or personal routines during their stay.

Because the property operates across multiple accommodation areas, arranging the request through the front desk helps ensure proper coordination and timely follow-up. Availability may depend on operational conditions at the time of the request.

Technical Assistance

If guests experience technical issues within the room, including concerns related to climate control systems, appliances, lighting, television service, internet connectivity, or general room functionality, the hotel team can coordinate assistance through the appropriate department.

Support requests may be made directly through the Front Desk, where staff will assist in documenting, reporting, and following up on the issue as efficiently as possible. Based on the nature of the concern, maintenance personnel may be contacted to inspect the room, perform troubleshooting procedures, or provide the necessary technical support.

Technical assistance coordination is available 24 hours a day, 7 days a week. Response times may vary according to occupancy levels, maintenance workload, and the complexity of the issue being reported.

Laundry Service

Self-service laundry facilities are available within select building areas, allowing guests to wash personal clothing and essential items during their stay.

These laundry areas are intended to provide additional convenience for extended stays, families, outdoor travelers, or guests requiring access to basic laundry amenities during their visit.

Use of the laundry facilities is included as part of the stay and is already incorporated into the guest’s accommodation rate. Availability and access may vary depending on building location, occupancy levels, and operational conditions at the time of use.

Please note that laundry detergent, fabric softener, dryer sheets, and other laundry supplies are not provided by the property. Guests wishing to use the laundry facilities should bring their own laundry products or purchase them locally prior to use.

This arrangement allows guests greater flexibility in selecting the products that best meet their individual laundry preferences and needs.

FOOD & BEVERAGE

Breakfast Experience

The Willowbrook Village at Lake Harmony, a Wyndham Hotel offers a complimentary continental breakfast designed to provide guests with a convenient and comfortable start to the day.

Breakfast is served in Building 3, located on the second floor, where guests can enjoy a selection of hot and cold breakfast items in a casual and relaxed setting before exploring the surrounding Pocono Mountains area.

Breakfast Schedule

Breakfast is served daily from 8:00 AM to 11:00 AM.

*Hours may vary depending on operational needs, seasonal demand, or special circumstances.

Included Breakfast Items

The complimentary continental breakfast may include items such as:

Fresh waffles

Scrambled eggs

Potatoes and sausage

Bagels and toast

Cereals and spreads

Coffee and tea

Juice and milk

Selection and availability may vary depending on occupancy levels and operational conditions.

Dining Style & Experience

The overall food and beverage concept at Willowbrook emphasizes simplicity, comfort, and practicality rather than a formal dining experience.

The breakfast service is intended to provide a convenient and welcoming start to the day within a relaxed and residential-style environment. While the property does not operate multiple dining venues, guests can find additional restaurants and local dining options located nearby, offering a wider variety of cuisines and dining experiences beyond the property.

Dining Information

Capacity

The Breakfast Café Area is designed to accommodate guests in a casual and comfortable setting during breakfast hours. Seating capacity may vary depending on occupancy levels and seasonal demand, particularly during weekends and holiday periods.

Is a reservation required?

Reservations are not required for the breakfast service. Seating operates on a first-come, first-served basis, allowing guests flexibility during the designated breakfast hours.

Dress Code

The breakfast setting is informal, relaxed, and family-oriented, so no formal dress code is required.

Guests typically wear comfortable casual attire suitable for a residential-style and leisure-focused environment. The overall experience emphasizes comfort and convenience, reflecting the laid-back nature of both the property and the surrounding Pocono Mountains region.

Special Options (vegan, vegetarian, etc.)

Breakfast service may occasionally include lighter or alternative food items depending on daily preparation, product availability, and operational conditions.

However, specialized dietary menus or fully dedicated vegan, vegetarian, gluten-free, or allergy-specific selections are not guaranteed as part of the standard breakfast setup. Guests with dietary restrictions or food preferences may contact staff during breakfast hours to inquire about the items available that day.

Allergy Management

Guests with food allergies or dietary restrictions are encouraged to inform the hotel team before consuming any items. While staff may assist with ingredient information when available, the property cannot guarantee an entirely allergen-free environment due to shared preparation and serving areas.

Vending Machines

Vending machines are available within select areas of the property, primarily in Building 3, which serves as the main building area for guest services and shared amenities.

These machines provide convenient access to snacks, beverages, and quick refreshments throughout the day, offering a practical option for guests outside standard breakfast hours or between activities and excursions within the Lake Harmony area.

*Product selection and availability may vary depending on restocking schedules, occupancy levels, and seasonal demand.

GROUP STAYS & GATHERINGS

Group Accommodations

Common Group Types

Willowbrook commonly accommodates a variety of leisure-oriented and recreational groups rather than traditional corporate or business travel groups.

Some of the most common group types include:

Sports tournaments and athletic travel groups

School groups and educational trips

Recreational and outdoor activity groups

Family gatherings and birthday celebrations

Seasonal tourism groups visiting the Pocono Mountains area

Because of the property’s spacious accommodations and more relaxed residential-style atmosphere, it is particularly well-suited for groups seeking a comfortable and flexible stay environment centered around recreation, outdoor activities, and shared experiences.

Group Experience

The overall atmosphere and accommodation style at Willowbrook are significantly more aligned with family gatherings, leisure-oriented travel, recreational stays, retreats, and casual social experiences than with formal corporate meetings or business-focused events.

The property’s natural surroundings, residential-style accommodations, and relaxed environment make it especially attractive for guests seeking a more informal and experience-driven stay within the Pocono Mountains region.

Group Accommodation Arrangements

Group accommodations and larger gathering arrangements may be coordinated through nearby affiliated facilities and event areas associated with the surrounding recreational destination.

Certain event spaces, gathering areas, and larger-capacity facilities used for tournaments, celebrations, school groups, or recreational activities may be located outside the immediate Willowbrook accommodations area depending on the type of event and operational availability.

Recommended group sizes may vary according to accommodation layout, building availability, seasonal demand, and the nature of the group experience being organized.

Larger gatherings, recreational events, or organized group stays may require advance coordination, particularly during weekends, holidays, tournament periods, or peak travel seasons throughout the Pocono Mountains region.

Affiliated event facilities may also offer gathering spaces suitable for larger groups, subject to operational availability and reservation requirements.

Capacity

Group stay capacity within the Willowbrook area may vary depending on accommodation type, room configuration, seasonal availability, and overall occupancy levels at the time of booking.

Because the property includes multiple accommodation layouts and residential-style units, group arrangements can often be adapted for families, recreational travel groups, school trips, tournaments, and shared leisure stays of varying sizes.

Multiple Accommodation Coordination

Yes. Multiple accommodations may be coordinated for larger groups, recreational stays, tournaments, school trips, family gatherings, or social travel experiences depending on availability at the time of reservation.

Advance coordination is strongly recommended for groups requiring accommodations located near one another or within the same building area.

Occupancy Considerations

Occupancy limitations may apply depending on room type, accommodation capacity, fire safety regulations, and overall hotel availability during the requested travel dates.

Availability for larger groups may also vary depending on seasonal demand, tournament schedules, holidays, and peak occupancy periods throughout the Pocono Mountains region.

Reservation & Coordination Process

Group Reservation Process

Guests interested in coordinating group stays, multiple-room reservations, tournaments, school trips, recreational travel, or social gatherings may contact the sales department directly for assistance with planning and availability.

Group reservation inquiries may be coordinated through:

Email: salesmgr@splitrockhotel.com

The sales team can assist with accommodation coordination, availability review, group planning questions, and general reservation guidance depending on the size and nature of the group request.

Advance Booking Recommendations

Advance booking is strongly recommended for larger groups, tournaments, school travel, recreational events, and peak holiday periods.

For very large groups or high-demand travel dates, the property recommends coordinating reservations at least three months in advance in order to improve accommodation availability and group placement options.

Because occupancy levels may increase significantly during weekends, holidays, tournament periods, and seasonal travel peaks within the Pocono Mountains region, earlier planning may help provide a smoother coordination process.

Deposits & Group Policies

Deposits, reservation conditions, and additional policies may apply depending on the type of group, accommodation requirements, travel dates, and overall reservation size.

Specific terms may vary according to the nature of the event, seasonal demand, occupancy levels, and operational considerations associated with the requested stay. Group-specific policies and payment requirements are typically reviewed during the coordination and booking process.

PARKING

Parking Availability:

Parking is available for guests staying throughout the Willowbrook area of the property. Parking spaces are distributed across multiple outdoor sections located near the accommodations, allowing relatively convenient access to nearby buildings and lodging areas.

Unlike traditional urban hotels with centralized parking garages, the property follows a more open and residential-style layout designed to align with the surrounding natural environment and mountain atmosphere. This arrangement allows guests to park closer to many accommodations while maintaining the more relaxed character of the property.

Because accommodations are spread across different building areas, walking distances between parking spaces and amenities may vary slightly depending on room location and occupancy levels at the time of arrival.

Number of Parking Spaces:

Parking is distributed across multiple open-air areas throughout the property rather than concentrated within a single centralized parking structure.

Spaces operate on a first-come, first-served basis and are not individually assigned, reserved, or numbered. Because the property follows a more open and residential-style layout, parking areas are spread near different accommodation buildings and guest sections.

Availability may vary depending on occupancy levels, weekends, holidays, tournaments, seasonal travel demand, or recreational events taking place within the surrounding Lake Harmony area. Guests may occasionally need to park in nearby sections depending on room location and overall property activity at the time of arrival.

Maximum Height Clearance:

While most parking areas throughout the property are open outdoor spaces without major height limitations, the covered arrival and drop-off entrance area has an approximate maximum height clearance of 9’10”.

Guests arriving with oversized vehicles, trailers, rooftop carriers, or taller transportation units should take this clearance into consideration when accessing the main covered entrance or unloading areas. Open parking sections throughout the property generally provide more flexible vehicle access.

Hours of Operation:

Parking access is available 24 hours a day for registered guests and authorized visitors throughout their stay.

Because the property operates with a more open and residential-style layout, guests may enter and exit parking areas at any time without fixed operating schedules or restricted access hours. This flexibility is intended to accommodate varying arrival times, late check-ins, early departures, recreational activities, and seasonal travel patterns common within the Pocono Mountains region.

Availability and proximity to accommodations may vary depending on occupancy levels, building location, and peak travel periods.

Rates:

Parking is available for registered guests at no additional cost as part of the stay.

Because parking areas are distributed throughout the property and located near multiple accommodation buildings, guests may access available spaces throughout their stay without requiring separate parking fees or valet service. Availability may vary slightly depending on occupancy levels, weekends, holidays, or seasonal demand.

Valet Parking:

Valet parking service is not available. Guests are responsible for parking their own vehicles within the designated resort areas.

Security:

Parking areas are located throughout the property and are surrounded by the natural environment of the Pocono Mountains region, contributing to a quieter and more relaxed atmosphere consistent with the overall character of the hotel.

The property maintains general security oversight through routine monitoring and periodic security rounds conducted throughout different areas of the hotel grounds. These patrols are intended to support guest safety and help supervise common areas, accommodations, and parking sections during both daytime and overnight hours.

Although the environment is generally calm and residential in style, guests should still lock their vehicles, avoid leaving valuables visible inside the car, and follow standard personal security precautions throughout their stay.

GENERAL SAFETY

Fire & Emergency Procedures

Emergency Response

In the event of a fire, smoke detection, structural concern, medical emergency, power outage, aggressive guest situation, or any other critical incident, hotel staff follow established emergency response procedures intended to prioritize guest safety and coordinate the appropriate operational response.

Depending on the nature and severity of the situation, response actions may include notifying General Management, coordinating with Maintenance and Security personnel, contacting emergency services when necessary, assisting with guest protection or evacuation measures, and preparing an official incident report for operational follow-up.

Additional actions may be implemented by emergency responders or local authorities when required.

Guest Safety Instructions

Guests are expected to remain calm and follow instructions provided by hotel staff, security personnel, or emergency responders during any emergency situation.

Depending on the circumstances, guests may be directed to evacuate a building, proceed toward designated outdoor gathering areas, avoid restricted locations, remain in a safe area, or follow other temporary safety measures until the situation has been resolved.

Guest safety remains the highest priority during all emergency situations.

Emergency Communication

Information regarding emergency situations may be communicated through hotel staff, security personnel, emergency responders, alarm systems, or operational announcements, depending on the nature of the incident.

Instructions may include evacuation guidance, restricted access information, temporary safety measures, or other directions necessary to help protect guests and staff.

Emergency Exit Locations

Emergency exits are located throughout the property and are intended to provide accessible evacuation routes during emergency situations.

Evacuation maps and emergency route information are positioned on the back of guest room entrance doors for quick reference. These maps identify the nearest exits, evacuation pathways, and general emergency guidance corresponding to the specific building or floor layout.

In most buildings, emergency exits and stairwell access points are located near the corners or end sections of hallways where emergency staircases are positioned.

Additional evacuation maps, emergency floor plans, and safety reference materials are available within the property's emergency documentation and operational reference materials.

Security Assitance

Reporting Emergencies & Safety Concerns

Guests should contact the Front Desk immediately in the event of disturbances, suspicious activity, medical situations, unauthorized access concerns, or any other safety-related incident.

Hotel staff can assist in assessing the situation, coordinating with Security personnel when necessary, contacting Maintenance if appropriate, and involving emergency services when required.

Security Availability

Security personnel and operational oversight are maintained throughout the property; however, communication and coordination are generally managed through the Front Desk.

Although a Security extension exists internally, guests are encouraged to contact Reception directly so the appropriate personnel can be reached and coordinated efficiently according to the nature of the situation.

Theft, Lost Property & Suspicious Activity

Reporting Missing Items

If guests experience theft, suspicious activity, or discover that personal belongings are missing, they should contact the Front Desk immediately.

Hotel staff may assist in documenting the situation, gathering relevant information, and initiating the appropriate follow-up procedures. Guests may be asked to provide details such as the room number, approximate time of the incident, a description of the missing item, and any other information that may assist with the review process.

Coordination with Authorities

The hotel may coordinate with local authorities, law enforcement agencies, or emergency responders whenever official reporting, external assistance, or emergency intervention is required.

Recommendations for Valuables

Guests are encouraged to keep personal valuables, identification documents, electronics, and other important belongings secured during their stay.

As a precaution, valuables should not be left unattended in public areas, vehicles, or visible within guest accommodations. If assistance is required, guests should notify the Front Desk promptly and provide as much information as possible regarding the situation.

Room Security

Guest rooms include several security features intended to provide additional privacy and peace of mind during the stay.

Standard room security elements include the primary door locking system, an interior secondary lock, and an additional safety bar-style mechanism that functions similarly to a traditional security chain.

If guests suspect unauthorized access attempts, unusual activity near their room, or any other security-related concern, they should contact the Front Desk immediately. Hotel staff may coordinate with Security personnel and Management to assess the situation, document the incident, and determine the appropriate response.

GENERAL POLICIES

Smoking Policy

The property maintains a 100% smoke-free environment. Smoking is not permitted inside guest rooms, indoor common areas, hallways, or other restricted areas throughout the hotel.

In addition to promoting guest comfort and indoor air quality, this policy also supports the preservation of the surrounding natural environment. Due to the property’s location within the Pocono Mountains region, maintaining a clean, safe, and respectful atmosphere is considered an important part of the overall guest experience.

Failure to comply with the non-smoking policy may result in additional cleaning charges, deodorization fees, damage assessments, or other applicable penalties depending on the severity of the situation and the condition of the accommodation after inspection.

A $300 USD smoking violation fee may apply if evidence of smoking is identified inside guest rooms or restricted indoor areas.

Damage Policy

Guests are expected to treat rooms, furnishings, appliances, electronics, and hotel facilities with reasonable care throughout their stay. The accommodations are intended to provide a comfortable, functional, and well-maintained environment, and preserving these conditions forms part of the overall guest experience.

Any damage beyond normal wear and tear, including damage to furniture, décor, fixtures, appliances, room equipment, excessive cleaning requirements, or missing items, may result in additional repair, replacement, or restoration charges depending on the nature and severity of the situation.

A security authorization hold is collected during check-in as part of the standard arrival process. If damages, policy violations, or abnormal cleaning requirements are identified during or after the stay, corresponding charges may be applied against the authorization hold, and the remaining balance may not be released until the situation has been reviewed and resolved.

The property does not currently maintain a fixed public list of damage fees or standardized replacement costs. Charges are evaluated individually based on the assessment and criteria determined by the Maintenance and Housekeeping departments according to the specific condition, repair requirements, replacement needs, or level of damage involved.

Visitor Policy

Visitors are permitted only in designated common areas, primarily within the lobby area of the property.

Access to guest rooms by outside visitors is not permitted as part of the hotel’s occupancy, privacy, and security policies. Because Willowbrook maintains a more residential, family-oriented, and leisure-focused environment, these guidelines are intended to support guest comfort, safety, and overall property control throughout the stay.

Guests receiving visitors may be asked to notify the front desk depending on the circumstances or duration of the visit. Additional restrictions or operational procedures may apply when necessary in order to maintain a calm and appropriate environment within the property.

Party Policy

Parties, unauthorized gatherings, and excessive noise are not permitted within guest rooms, accommodation buildings, or surrounding property areas.

The Willowbrook Village at Lake Harmony, a Wyndham Hotel is designed to maintain a more peaceful, residential-style, and family-oriented atmosphere where guests can enjoy relaxation, outdoor surroundings, and a quieter overall experience throughout their stay.

Private parties or events are only permitted when officially organized, approved, or coordinated through the hotel or affiliated event facilities. Unauthorized celebrations or disruptive activity that affects neighboring guests or interferes with property operations may result in intervention by hotel management, additional charges, or removal from the property if necessary.

Guests are expected to maintain respectful noise levels at all times, particularly during evening and nighttime hours.

Pet Policy

The hotel welcomes dogs weighing up to 50 lbs, subject to the availability of designated pet-friendly accommodations, which must be requested at the time of booking.

A cleaning fee of $210 USD per stay applies. Pets must remain under the supervision of their owner at all times and must be kept on a leash while moving through public or designated resort areas.

Due to the hotel’s natural surroundings and the presence of local wildlife in the region, maintaining proper control of pets is considered especially important for both guest safety and environmental respect. Guests are responsible for cleaning up after their pets and may be asked to provide vaccination records if necessary.

Pets may not be left unattended inside guest rooms under any circumstances. Failure to follow these guidelines may result in additional charges, removal of the pet from the property, or notification to the appropriate authorities if required.

Service Animals

Service animals accompanying guests with disabilities are welcome at the property and are not subject to the standard pet fee associated with the hotel's pet policy.

Guests traveling with a service animal are encouraged to notify the hotel prior to arrival whenever possible. Depending on applicable regulations and operational requirements, guests may be asked to provide information related to the service animal.

The property is committed to providing accessible accommodations while maintaining a comfortable environment for all guests. Any damage, excessive cleaning requirements, or policy violations associated with the stay may be subject to review and handled in accordance with the hotel's standard policies and procedures.

Guests with questions regarding service animal accommodations or arrival procedures are encouraged to contact the hotel directly before their visit for additional guidance.

Late Check-Out Policy

Standard check-in time begins at 3:00 PM, while standard check-out time is 11:00 AM.

Late check-out requests may be available depending on occupancy levels, housekeeping scheduling, operational conditions, and incoming reservations on the day of departure. When approved, extended departure time is generally available until approximately 1:00 PM.

Additional charges apply for late check-out service. Applicable pricing and availability may vary depending on the requested departure time and hotel occupancy during the stay period.

Guests interested in arranging a late check-out should contact the front desk in advance to verify availability, operational conditions, and the corresponding fee associated with the request.

Cancellation Policy

Cancellation policies vary depending on the reservation type, promotional offer, package conditions, booking platform, travel dates, and rate selected at the time of booking.

While some reservations may allow modifications or cancellations under specific conditions, others may be partially refundable, non-refundable, or subject to different cancellation deadlines. For this reason, guests are strongly encouraged to review the cancellation terms associated with their reservation confirmation prior to arrival.

As a general guideline, cancellations made between 7 and 6 days prior to arrival may incur a charge equivalent to one night plus applicable taxes. Reservations canceled within 5 days of the scheduled check-in date may be charged in full, including applicable taxes.

In the event of a no-show, the reservation may be canceled automatically and charges may apply according to the conditions associated with the selected rate or booking method.

Reservation modifications remain subject to availability, current pricing, and operational conditions at the time the request is submitted.

Because cancellation policies may differ significantly depending on how the reservation was made, guests are encouraged to verify the applicable terms before making changes in order to avoid misunderstandings or unexpected charges.

For reservation changes, cancellations, or additional assistance, guests may contact:

reservationsmgr@splitrockhotel.com

reservationsmgr@wyndhamhotelwillowbrook.com

Billing Policy

Billing procedures are handled according to the reservation terms, selected rate, and any additional services, purchases, or incidental charges incurred during the stay.

Guests are encouraged to review their account details prior to departure to ensure that all charges are accurate and properly reflected. Any questions related to billing, payment methods, receipts, or account balances may be addressed directly with the Front Desk during the stay or at check-out.

Requests for invoices must generally be submitted within the same calendar month in which the reservation or stay occurred. To help ensure timely processing, guests are encouraged to review billing requirements and submit any necessary documentation as soon as possible.

The information required for invoicing, including applicable billing instructions and documentation requirements, is provided within the reservation confirmation letter. Guests should review this information carefully before submitting an invoice request.

For billing assistance, invoice requests, or additional questions, guests may contact:

reservationsmgr@wyndhamhotelwillowbrook.com

GUEST EXPERIENCE

Can guests access Split Rock Resort amenities while staying at Willowbrook?

While Willowbrook operates independently, the property maintains certain partnerships and affiliated arrangements with nearby recreational facilities and surrounding attractions in the Lake Harmony area.

Access to specific amenities, activities, or recreational areas may vary depending on operational conditions, seasonal availability, package inclusions, or current agreements in place at the time of the stay. Information regarding accessible facilities and available guest benefits is typically provided during check-in or upon arrival at the hotel.

How far is H2ooohh!!! Indoor Waterpark from Willowbrook?

H2ooohh!!! Indoor Waterpark is located nearby within the Lake Harmony recreational area and is accessible within a short driving distance from the Willowbrook accommodations.

Travel time may vary slightly depending on building location, weather conditions, seasonal traffic, and property activity levels. Additional details regarding access, schedules, ticket availability, or operational status may be confirmed directly with the front desk during the stay.

Are pets allowed?

The property is pet-friendly and allows dogs up to 50 lbs, subject to availability of designated pet-friendly accommodations.

A cleaning fee of $210 USD per stay applies. Pets must remain supervised at all times, stay on a leash within designated areas, and may not be left unattended inside guest rooms. Guests are also responsible for cleaning up after their pets and complying with vaccination and property requirements during the stay.

What activities are available nearby?

The Lake Harmony and Pocono Mountains region offers a variety of seasonal recreational and outdoor activities throughout the year.

Nearby experiences may include:

Hiking and nature trails

Skiing and snow activities

Water attractions and lakeside recreation

Golf courses

Family entertainment venues

Scenic outdoor areas

Seasonal festivals and recreational tourism activities

Activity availability may vary depending on weather conditions, operating schedules, and seasonal demand.

Is breakfast included?

A complimentary continental breakfast is included as part of the guest stay experience.

Breakfast is served daily in Building 3, second floor, typically between 8:00 AM and 10:00 AM. Offerings may include a rotating selection of hot and cold breakfast items such as waffles, eggs, cereals, pastries, coffee, juice, and other standard continental breakfast options depending on operational availability.

Facilities appear outdated or in need of renovation:

Some guests mention that certain areas of the property show signs of age and could benefit from updates or cosmetic improvements. Comments are typically related to furniture, finishes, exterior appearance, or the overall visual condition of some buildings.

Heating systems not functioning properly in some rooms:

A recurring concern involves heating performance, particularly during colder seasons. Some guests report that rooms may take longer than expected to warm up or that the system does not maintain a fully consistent temperature.

Presence of insects in guest rooms:

Due to the hotel´s natural and wooded surroundings, some guests have reported occasional encounters with insects, especially during warmer months or in ground-level accommodations.

Kitchenettes do not include cooking utensils:

Several guests express frustration upon discovering that kitchens or kitchenettes do not include cookware or utensils, despite the presence of appliances such as refrigerators, ovens, or dishwashers. This is one of the most frequently misunderstood room features.

Discolored or brown-tinted water:

Some guests have reported instances where water initially appears slightly brown or discolored. This may occur temporarily due to maintenance activity, sediment movement, or low system usage in certain units.

Property appearance differs from online photos:

A number of guests mention that certain areas of the hotel appear more worn or less updated in person compared to promotional images found online. These comments are generally associated with expectations regarding maintenance and visual presentation.

Distances between buildings and amenities can feel inconvenient:

Some guests mention that the distance between Willowbrook accommodations and certain resort amenities can be inconvenient, particularly for those unfamiliar with the overall property layout.

Several guests note that these distances are not always fully emphasized or clearly communicated during the booking process, which can create different expectations prior to arrival.

Inconsistent customer service experiences:

Some guests report inconsistencies in customer service throughout different areas of the property. While many experiences are described positively, others mention situations involving delayed responses, limited staff availability, or interactions that felt less attentive than expected.

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